Important — Please Read

Our Germination Guarantee is for the Paper Towel Method ONLY

Why Paper Towel Method Only?

1. Our breeders perform germination tests on the seeds prior to sending them to us using the paper towel method.
   
2. We perform germination tests on our stock prior to sending them to you using the paper towel method.
   
3. If you want the same 10/10 results we get, we expect you to use the same 10/10 method we use.  Plus its very simple and available to all growers, so its a reasonable request.
   
4. The beauty of the paper towel method is it's clear and visual.  You get to see exactly what is going on with your seeds before transferring them to growing medium.
   

• Any seeds that don’t pop within 5 full days under these conditions qualify for store credit (coupon).

• The guarantee applies only to the paper towel method as described in our guide.

What “follow the guide” means

To qualify, please match the setup in our guide as closely as possible:

• Method: Paper towel, seeds spaced apart, towels damp (not soaked), in a ventilated container/bag.

• Temperature: Stable at [your target range, e.g., 22–26 °C] (avoid hot/cold swings).

• Moisture: Towels stay consistently damp; no standing water.

• Light: Low/no light. Controlled by enclosing with foil or the top plate or both

• Time: Check once daily for 5 full days (120 hours). Don’t disturb or squeeze seeds.

Tip: A cheap thermometer/hygrometer helps you keep conditions stable.

What’s covered vs. not covered

Covered

• Seeds that do not visibly crack/pop a taproot within 5 days using the paper towel method under controlled conditions.

Not covered

• Other methods (soaking only, planting direct in soil/coco, peat pellets, paper towel left in full sun, etc.).

• Over-drying or waterlogging (towels dripping wet, pooled water).

• Extreme temps (too hot/cold) or heat sources that cook/dry seeds.

• Physical damage (cracked or squeezed seeds), contamination, or mold from unclean materials.

How to make a claim (quick)

1. Gather this info:

   • Order number, seed name/pack size, how many seeds didn’t pop.

   • Dates you started and checked (Day 1 → Day 5).

   • (Optional but speeds things up) 1–2 photos of your setup and Day-5 result.

2. Submit a support letting us know you are having germination issue and we will send you a claim form to fill in.
   

   S

   ubmit a Support Ticket

3. Complete the form as best you can with details
   

4. We’ll verify your claim against the guide and issue a coupon for the non-germinated seeds.
   

We aim to review claims quickly. Photos help us resolve it faster.

FAQ (fast)

How long should I wait before claiming?
A full 5 days (120 hours) from setup under controlled conditions.

What do I receive if some don’t pop?
A store credit coupon for the seeds that didn’t germinate. (Exact value calculation appears on the claim form.)

Do I need photos?
Not mandatory, but highly recommended—they speed up verification.

Why only the paper towel method?
It’s consistent and lets us fairly compare your result to our batch tests.

If you still have questions after reading the guide, start a ticket via the help widget or email support—just include your order number and “Germination Guarantee” in the subject.